Help Center

Shipping

What are my shipping options and costs?

We offer free shipping when your order is over £35 via Royal Mail Tracked 2-5 days. And also we offer expedited delivery options via Royal Mail Tracked 1-5 days if you need the items urgently. 

You'll always be able to choose the delivery option and monitor its cost before completing your order.

Want to know more about shipping details, please see our Delivery Information.

Does my package delivery discreet?

We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside. No one knows what great babe you've bought. 

For more information on our discreet packaging, just click Discreet Delivery.

Where is my order?

When your order has been dispatched, we'll send you an email with the tracking number and a link to the Logistics carrier website where you can track it. And also you can find the tracking information on the page of Order Details.

After-sales

What's the warranty of my product?

We offer 90 days Money Back Guarantee for unopened, unworn, and unused products. 

If you are unhappy with the product,  pls contact our Customer Care (service@bestvibe.co.uk)  within the first 90 days, we are glad to offer an exchange or refund.

Please note:  for health and hygiene reasons, we are unable to offer a refund or exchange if products have been opened, worn, or used.

My product is not working!

Tips to make your product working:

*Charge the toy fully

Make sure your product is charged with recommended time, or make sure you've found the correct charge port. Please proceed with your steps follow up the manual, a rechargeable toy normally has a light that flashes during charging and a solid light to indicate that it is fully charged.

*Try a new battery

Double-check your manual and follow up by steps. Try some correct new batteries, may make your toy work again.

How to return the product?

To return a product to us, please fill in the below card to describe your question in detail. We will send an email to guide you proceed the return or refund once we got your request.

Payment

How to cancel my order?

Please contact Bestvibe Customer Care(service@bestvibe.co.uk) immediately once you wish to change or cancel your order.

If your order has been shipped by the time you contact us, you are able to easily return the item to us for free.

Why not my order paid successfully?

Usually, we found payment failed due to bank payment security protection.

Here is some suggestion for you to place the order successfully:

(1) Would you pls kindly confirm with the bank service at first and then try again? 

(If you have tried 3 times already, please wait for 24h and try again; you can also change another card to make the payment):

1. Contact your bank and explain this transaction is by yourself;

2. Request your bank to allow the payment, then the order will be paid successfully;

3.  Tell us your order number, we'll help to check the status and arrange to send out the parcel for you.

(2) You can also try to use Paypal, we thought that might be easier.

Can't find the solution to my questions?

If your question didn't solve yet, pls contact us feel free.

Email: service@bestvibe.co.uk

Live Chat: Just click the Live Chat above the search box, we will answer your question immediately.