Delivery Information

27 Reachable Countries

Bestvibe has its own warehouses in the United Kindom, the United States, and Germany, so you can place an order in the UK,  the US, and 25 countries of the EU, including Germany, France, Denmark, Netherlands, Czech Republic, Italy, Ireland, Austria, Belgium, Bulgaria, Hungary, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, Croatia, Sweden, and Estonia, (except Spain and Greece).

Delivery Options

Cut off times for last order

Monday to Friday       We will ship your item before 6 pm if you ordered before 5 pm.

Saturday or Sunday       Your items won't be shipped until the following Monday if ordered on a Saturday or Sunday.

Much more delivery Q&A

How can I track my orders?

When your order has been dispatched, we'll send you an email with the tracking number and a link to the Logistics carrier website where you can track it. And also you can find the tracking information on the page of Order Details.

How to change my delivered address?

Once you realized your delivered address is wrong, please contact our Customer Care (service@bestvibe.co.uk) immediately! We will help to change your delivered address before dispatch. Please kindly note that we can't change the address once the item was dispatched.

What if I'm out when my order arrives? 

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. The mail person will send you a picture to tell you where the parcel is. If you can't find it or unfortunately the parcel is missed, please contact our Customer Care (service@bestvibe.co.uk), we will provide the best solution to make you satisfied.

Is my package discreet?

Please don't worry about if people will know what you purchased. We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside. No one knows what great babe you've bought. For more information on our discreet packaging, just click here.

Warm Reminder for Covid-19 precautions

Due to Covid-19, your items might be slightly delayed. To keep our staff working safe, we've taken lots of precautionary measures, thus may impact on when your order is delivered. Pls, allow a little extra time when you ordering.  Thanks so much for your patience and understanding.