Discreet packaging

Confidentiality Delivery

100% Secrecy package

Packing by black and firmbox without any sex words on it

Protect privacy

Shipping & Warehouse

1. US Address: Shipping from the California or New Jersey warehouse depending on inventory and delivery address. The carrier uses USPS or UPS by default (cannot be specified).

2. UK Address: Shipping from the local warehouse. The carrier uses Royal Mail (for small parcels) by default and Yodel or XDP (for big parcels)by default (cannot be specified).

3. The French and German warehouses primarily serve local customers (some of the products).

4. The China warehouse is primarily used for emergency out-of-stock shipments.

We will provide you with discreet packaging in different sizes and types depending on the item you have purchased.

Neither "Bestvibe" nor our logo will appear anywhere on the outside of the package. Of course, there will be no mention of the nature of the contents.

The only things on the package are the shipping labels and other logistics stickers.

Payment

We currently only accept payments via PayPal and credit card to ensure the security and efficiency of payments.

If there are other payment methods that work for you, please feel free to share your suggestions with us!

Transportation Costs

Standard shipping is £3.99 per order and free shipping on orders over £39 !

Order Processing Time

After receiving your order, the product in your order will be shipped within 24h-48h, except for weekends, holidays and special circumstances such as out of stock.

Normally, after we ship the package, you will receive it about 3-5 days later.

Return & Refund

1. If you want to cancel the order, you can open the cancellation request on the order page. Or, please contact customer service in time (at least within 24 hours). Once the package has been shipped, the order cannot be canceled (except for refusing the package).

2. You have the right to return an unopened product in its original packaging within 180 days for any reason. (Return shipping costs are at your expense)

3. You have the right to request a free replacement if there is a quality problem with the product within 180 days.

Out of stock or pre-sold

If you have ordered a product that is out of stock or on pre-sale, please contact us (service@bestvibe.co.uk) to find out the estimated shipping time or ask for solutions.